Monday, December 8, 2008
At Least Microsoft's Customer Service Is Top Notch
Just about anyone who has ever owned an Xbox 360 and played it for a long enough period of time knows that the console is far from perfect. Last year the dvd drive in my first Xbox 360 died. Instead of jumping on the phone and dealing with Max I decided to just use the online support by telling Microsoft what the problem was by typing instead of talking. They sent me a "coffin" for my Xbox straight away. I think it was gone for a couple of weeks. Then they sent it right back to me with a free month of Xbox Live as well. The day I sent out my first 360 I went out and bought a backup 360. Well, a few weeks ago I was having issues with that 360, so I sent that one in. I was getting dirty disc errors and freezes. It was even giving me dirty disc errors when I was trying to install games to my HDD. On top of that my 360 was also having a tough time interacting with my controller on start ups. I went the same route this time as well as far as the way I dealt with customer service. Again it was smooth sailing, but this time Microsoft replaced this console with a new one. Of course they also gave me another free month of Xbox Live.
I've heard horror stories about having to wait on the phone and having some dumbell run you through all of the steps to figure out what's wrong with your 360. I refuse to go through a trouble shooting rundown with someone from India who barely speaks english. No offense to anyone from India, but damn at least learn how to speak english before you decide to be a customer service rep.
Again, it's not the 360 console that's incredible because it's far from it. It is honestly the worst piece of electronic hardware I've ever owned. It's the great games and superior Xbox Live online service as well as customer service that keeps me using this piece of junk that Microsoft has named Xbox 360. Here's hoping that the Xbox 720 doesn't have any of these issues!
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- Kalamazoo, Michigan, United States
- I'm 38. I'm addicted to Xbox 360 gaming and Dallas Stars hockey. I make a decent living at a boring job where I run two autoclaves and do various other tasks. My escape from this boring as hell life is video games, hockey, and music. I generally listen to Metal music, but I also love 80's tunes as well as 70's tunes. I have an unusual love for the band Overkill. They do it for me for some reason. Blitz is GOD!